If you or a third party agency or designer prepare your projects for printing, please refer to the following basic guidelines If you have further questions or need additional assistance, please call us at 850/681-2488.

Sending us a job via FTP?

Go to the FTP tab and follow the directions to send us your files.

DO NOT send files electronically without a low resolution PDF proof.

Sending us a job via email?

DO include your contact info.

DO NOT send files larger than 5 MB via email.

DO NOT send files electronically without a low resolution PDF proof.

Sending us a job via disk?

DO use acceptable media:

· CD-Rom, CD-R, CD-RW

· DVD-Rom, DVD-R

· USB Flash Drive

Hints for successful printing:

DO include the following:

· Full-color, full-size print-out of the FINAL version of your file (or PDF if submitting your job electronically) with any special finishing or production techniques (i.e. folding, die cutting, perforating, etc) noted.

· Original artwork/photos to be scanned.

· Page layout file (i.e. InDesign, Quark, etc).

· All font files.

· Any linked graphics files such as clip art, photos, illustrations, etc.

DO label disks with your name and phone number or include a business card with your contact info.

DO make sure your file matches any specs you provided. If the final files differ from your original specs, please note any changes. Additionally, be as specific as possible when giving us the information for quotes. Little things like bleeds can drastically affect the cost of your project.

DO set up margins and panels correctly. A general guideline is to make sure you put twice the amount of your outside margins between your inside columns. This is to make sure that when the brochure is folded, there will be the same amount of space between the edge of the text or graphics and the edge of the paper on all sides of the panel.

DO set up bleeds correctly; the image area should extend outside of the final trim by at least 1/8 inch.

DO ask questions if you are uncertain of how to properly set up your files.

DO make sure you take into account space needed for binding.


· Send files not used in your project or font/clip-art library disks.

· Send files in unacceptable formats.

· Send files with known problems without documenting what the problems are or calling us first.

· Rely on your monitor or printer for accurate color. Most monitors are uncalibrated and therefore the color you see on your screen is not necessarily what you’ll get in the final output. Use materials such as the Pantone Matching System books or the Postscript Process Color Guide to get a better idea of the color.

· Send us the only copy of your file. Disks can become damaged in transit and may result in the loss of data.


DO remember to provide all font-related files, regardless of platform or font type. Postscript, or Type 1 fonts have two separate files which comprise the complete typeface: the screen font and the printer font. Without both components the font will not print correctly.

DO make sure there is a file for every variation of your font. For example, the files for Futura will not necessarily let the computer know how to render Futura Bold or Futura Italic. Without the proper files for these additional characteristics the font may convert to Courier or simply will not print with the chosen additional properties. Be sure to check for the extra files when selecting bolding or italicizing from type-related menu palettes. If there is no file for the font you want to bold, you can apply these characteristics to the type in a vector-based program, create outlines for the font and import it into your page layout program as a graphic.

DO make sure black type is 100% black, not RGB or a process build.


· Use ‘keyboard’ attributes (bold, italic, etc) unless you have a font file for that variation.

· Assume that all fonts of the same name will render the same way. Our ‘Garamond’ files may not be the same as yours (this causes text to re-flow or appear differently than you intended).

If Postscript fonts are not displaying or printing correctly you may have one of several problems. Ask yourself the following questions:

· Am I using a Postscript printer?

· Do I have both the screen font and the printer font installed on my computer?

· Are the fonts corrupted?

Sometimes fonts get corrupted. Make sure your typefaces are displaying correctly (i.e. the outlines look smooth and not bitmappy) before sending your job. It’s a good idea to keep a back-up copy of all your fonts on removable media in case you need to replace a corrupted font with a working copy.


Preferred file formats

· Press Ready Acrobat PDF

· InDesign

· QuarkXPress


Acceptable file formats:

· Illustrator

· Photoshop

· Publisher

· Word

· PageMaker

1613 Capital Circle NE

Tallahassee, Florida 32308

(850) 681-2488 • (850) 681-2396 Fax

email us here

Open 8:00 – 5:00

Monday - Friday